Information and Communication Technology (ICT) technicians play an increasingly important role in schools, as teaching and learning become more and more heavily dependent on new technology.

ICT technicians work by themselves and as part of teams, depending on the size of the school and its ICT requirements.

Their day-to-day work usually involves:

• maintaining the school's network
• installing new software and upgrading existing applications
• providing technical support for teachers and pupils
• maintaining and developing the school's website and intranet
• maintaining hardware peripherals (eg scanners, printers, external drives)
• ordering consumables (eg printer cartridges, CD-Rs, cabling).

ICT technicians need to have:

• knowledge of a range of ICT hardware (eg, computers, printers, scanners, digital photographic equipment, servers)
• knowledge of a range of the applications commonly used in schools eg, Microsoft Office
• good problem-solving skills 
• good organisational skills.